FAQ
Shipping Information
What Shipping Methods Are Available?
We ship for free in the USA and its territories. International Shipping rate is calculated based on the country and the city the items are being shipped to.
How Long Will It Take To Get My Package?
The US shipment will arrive between 3-7 days. International shipping will depend on the distance to be shipped, custom clearance time etc.
Do You Ship Internationally? Yes we ship Worldwide
Yes. Our preferred international freight service is via DHL but if you have your negotiated rate with a freight company we are happy to work with the company to get the items shipped to you.
Can I buy this product if I am in Nepal?
You can purchase locally at our factory store showroom at:
143 Dharma Marga
Sifal, Kathmandu, Nepal
Phone Number: 984 965 0540
What Shipping Methods Are Available?
We ship for free in the USA and its territories. International Shipping rate is calculated based on the country and the city the items are being shipped to.
How Long Will It Take To Get My Package?
The US shipment will arrive between 3-7 days. International shipping will depend on the distance to be shipped, custom clearance time etc.
Do You Ship Internationally? Yes we ship Worldwide
Yes. Our preferred international freight service is via DHL but if you have your negotiated rate with a freight company we are happy to work with the company to get the items shipped to you.
Backorders
How long does it take for backordered items to arrive?
If the color or the product is shown as backorder, we will get the items delivered to you within 3 -8 weeks. Notifications will be sent to the e-mail address provided when the item is shipped.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit and debit cards from customers in most countries. We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club and debit cards through our most seure payment gateway. If you have any additional method of payment that we do not cover please let us know and we can work out a solution.
Is Buying in Symrik On-Line Store Safe?
YES. Symrik uses Stripe for payment processing - the most trusted and used online payment processing infrastructure. We have SSL certificate to ensure complete security for our buyers.
Orders and Returns
How do I place an Order?
You can add an item to the cart and continue to checkout or continue shopping. Once you are ready to purchase you will be guided to completing your order by filling out the order form .
Do I need an account to place an order?
No account is needed to place an order. If you want to keep your self upto date with our new products and sale please subscribe to our newsletter.
Who should I contact if I have any queries?
Please use our contact us form, call our customer service or send us an e-mail @ info@symrikcashmere.com and will be happy to help you with your queries.
How Can I Cancel Or Change My Order?
Please send us your cancel or change order query through contact us page or send an e-mail via info@symrik.com. You can return the package and we will send you the change of order or return money via the original method of payment.
How Do I Track My Order?
Use our tracking form found on the bottom of our home page to track your order.
How Can I Return a Product?
Once you send us an e-mail request for a return. Please mail using USPS priority to our address. Once we receive the returned item and inspect for return approval your money will be refunded.
Wholesale Orders
Do You Have A Bulk Discount?
Good News is YES, we do! 10% for orders of more than 10 and less than 20, 15% for orders of more than 20 and less than 30, 20% for orders of more than 30 and less than 50, 25% for all orders more than 50.
How can I be a retailer of Symrik Products?
If you like to become retailer, please contact us for additional information. Though we are an online retail store, we prefer that our wholesale customers have brick and mortar store so that customers are able to see and feel our product. There are number of options available and we can best advise you further when we hear from you.
Custom Colors and Personalization
How Long Does It Take To Get The Custom Colors?
Only custom colors are personalized. We will be able to get you your custom colors by 4-6 weeks. We will follow up with you when we are ready to ship and any other questions once you send us an inquiry for Custom Colors.
For Monograms Which Fonts And Colors Can I Choose From?
Our designers created font styles and color options for each of our monogrammable products. Most products can be monogrammed in one to 20 font choices, while color options vary. We don't offer custom fonts or colors and we can't mix and match fonts or colors on an item. Contact us for your request and individual items for details.
How Many Letters or Numbers Can I Order?
Character count varies by product, font and scale. Some items are monogrammable with one initial only, while others can accommodate up to a maximum of 9 characters. Contact us for your request and individual items for details
How much does monogramming or personalization cost?
The cost for monogramming or personalizing a product is $19 per product
How do I Pay When Ordering Special Color Or Custom Colors?
You can mail us a check
SYMRIK CASHMERE
P.O.Box 10313Bedford NH 03110
Can I Return Or Exchange Custom Colors?
Custom colors and personalized items are non-refundable and cannot be exchanged for another item as these items are made to order in the selected colors we may not always be able to re- sell them.
Cashmere Quality
Why Buy from us?
It's important to choose a brand or retailer that aligns with your specific requirements and provides you with the cashmere products you desire. We believe that our products offer exceptional quality that you can't find elsewhere. We have consistently worked hard to meet consumer expectations for quality and satisfaction is indeed valuable. Customers value Symrik Cashmere's commitment to quality, craftsmanship, and our unique production methods, such as hand weaving. Our products that stand out in terms of quality and value. Quality, craftsmanship, and production methods can significantly impact the overall experience of a product. Our brand places a strong emphasis on these aspects, to create a distinct and memorable product that sets them apart from others in the market.
What is cashmere and why is it so expensive?
One of the softest, warmest, and lightest weight fabric that money could buy. Both quality and grade and weight determine the cashmere price. Our cashmere is produced in an ethical way, with high quality yarn that will wear well and last for a long time. This item will cost you between 70 -300 dollars. Unless you would want to pay extra for designers brand name, which if important for you will be paying more money. All our cashmere only uses premium Grade A and Grade B cashmere yarn to weave. Our 100% scarfs are weaved in in different types of weaves that determine our style, weight and texture to get the desired look for our products. Each goat only produces 20-50 gram of cashmere.The industry requires hard labor and skills, with the wool sorted by hand and then painstakingly spun, woven and dyed. The goats found at high altitude in the Himalayas, are combed just once a year, in spring, with each goat producing only 100 grams or less of usable wool. It takes the wool of three goats to make one pure pashmina scarf, yet the wool is so fine that the scarf is almost weightless.
Why Do People Love Cashmere So Much? What Are Its Benefits?
Cashmere is one of the softest, warmest, and lightest-weight fabric that money can buy. Cashmere is luxurious and fashionable and is also a durable and practical investment. Since Cashmere is harvested from the underbelly of a goat it is soft as baby's cheeks. Cashmere travels well and doesn’t wrinkle. It offers great insulation and is warm in the winter and cool in the spring and summer. Cashmere is long lasting, it actually becomes softer with age and rarely pills after being worn. It should last a lifetime.
What does cashmere look and feel like?
As you shop you can compare it with a fine wool sweater, it should feel much better, your fingers can tell the difference. A quick test is to rub the palm of your hand on the surface of the garment and see if fiber starts rolling into little balls. If it happens, watch out. Another quick test is to stretch the garment body side to side and see if it snaps back into shape. If it does not, it suggests possible low quality fiber or very loose tension when knitted which is another way for retailers to lower costs. It should not feel scratchy like lambs wool.
What are the differences among pure cashmere blends and cashmere/silk blends and cashmere/cotton blends?
Several things. Silk blends very well with cashmere and gives garments more sheen and drape. Silk is a “harder” fiber when blended with cashmere on the woolen system so the silk & cashmere blended garments do not feel as soft as 100% cashmere. Silk is less expensive than cashmere so a like garment made from a silk cashmere should be cheaper than the 100% cashmere garment. Cashmere blended with cotton will produce a lower priced, cooler garment with some of the characteristics, luxury and softness of cashmere.
What about the size of the yarn and of the stitches, doesn't that matter too?
Loosely knit, limp fabric is the hallmark of a cheaply made product. Longer fiber makes stronger yarn that pills less.
What are some of the differences between high quality cashmere and low quality cashmere?
The most important factor in the quality of cashmere is the length and fineness of the fibers. Garments made with long and thin fibers pill less and maintain their shape better than cheaper lower quality cashmere and will get better with each wash. Fineness, length and color (natural white cashmere as opposed to natural colored cashmere) are the most important factors in the quality.
How is Cashmere fiber graded?
Cashmere fineness runs from about 14 microns to 19 microns. The lower the number the thinner the fiber and the softer it feels. Raw cashmere hair is sorted into grades based on the length and thickness of the hair, measured in density units called microns. Grade A cashmere is usually considered 14 to 15.5 microns and 30 to 34 cm long, while Grade B is 16- 19 microns; to put this in perspective, human hair is about 75-100 microns.Grade A cashmere is soft to the touch without heavy washing of the yarn, so it gives us the most longevity from a wear perspective. It's not going to get holes as easily because the yarn is stronger and because the fibers are long. Grade B requires heavy washing to produce a soft feel, which can produce adverse affects like more pilling and faster wear and tear. The softer the sweater, the higher the quality- or so we think. In reality with cashmere, the better cashmere is not super soft to touch. It softens over time.
How is cashmere different from lamb’s wool or any other wool?
Not only the method of collection of cashmere differs from wool, cashmere or pashmina differs quiet significantly from wool in terms of composition and quality. There is a very gentle combing process involved in collecting cashmere compared to how wool is collected. Some people having seen or heard some horror stories of shearing wool from sheep that may make them apprehensive about buying cashmere. Understanding some of the collection process will help chase away the fear and to know that these beautiful goats are raised and prized for their warm fur that they naturally shed during the spring season to grow new ones.
About Himalayan Goat
How long does it take the himalayan goat to grow back hair?
The goat hair is like human hair and quickly grows back. Procuring cashmere is an incredibly labor-intensive process. The traditional method is to hand comb the hair (rather than to shear it off, which is more harder on the goats and adds more short , low- quality hairs to the mix) during the molting season in the spring, and separate the long fibers from the short fibers into different grades by hand.The shaving takes place during warm weather so that the goat can get fuller hair for the winter season. The coarser hair is saved for carpet weaving. There are more and more families raising Himalayan goat for income generating purposes. The goat is saved from being slaughtered and the income is much needed for other purposes for the households.
Are The Goats Ever Seared Like Sheep For Cashmere?
Goats are never seared. We comb, we never shear. Our goats need to be combed when they start to shed. Shedding depends on the weather and health of the goat. It also depends on the genetic or breed of the goat. The goal is to get all the fiber off the goat as quickly as possible, with as little guard hair or vegetative matter as possible. The hair collecting process is very gentle never hurting the goats. The hair grows backs on time when the goats need them to keep them warm. Better still encouraging cashmere industry means that these goats are spared from being killed when young for meat eating.
Any other questions?
E-mail: info@symrikcashmere.com